Frequently asked questions
What is the return policy?
What is the return policy?
You have a legal 14-day right of withdrawal (Widerrufsrecht) for online purchases in Germany/EU. Notify us within 14 days of receiving your order, then send the items back within the next 14 days. We refund your payment (incl. the standard outbound shipping), and we may withhold the refund until we receive the goods or proof of return. Unless we explicitly offer free returns, you cover the direct cost of sending items back. Certain items are excluded (e.g., personalised goods, unsealed hygiene products).
When will I get my order?
- Conference pickup available Mon, 29 Sep - Tue, 30 Sep, 2025 (you need a valid conference ticket)
Where are your products manufactured?
Our Hoodie, Crewneck Sweater, “Pitch Deck” oversized T-shirt, and Tennis Socks are manufactured in Turkey. We list the country of origin on each product page, and we’ll update it if future drops come from different locations.